Fast Search & Transfer
FAST's enterprise search technology platforms find needles in information haystacks — we're working to make sure their search-empowered sites and search management applications show users they've found the right needle in the right haystack.
We helped FAST develop a unified interface design system that extends across multiple search management applications.
Fast Search & Transfer (FAST) is a market leader in enterprise search. Their business search platforms enable thousands of the world's leading companies and institutions — from retail, to finance, municipal agencies, media and business intelligence management. Filament is delighted to be working with FAST on interfaces that make their incredibly powerful technology more usable and intuitive.
We first met up with FAST in July 2005, when they engaged us to help with the user interface of a search administration application being deployed for an online retail site. FAST asked us to help them enhance the tool so business users with limited technical experience could directly manage search, rather than relying on the technical support team.
We worked closely with both the development team and the client to iteratively develop a robust, responsive, usable interface that makes the FAST platform's impressive capabilities feel understandable and manageable for brand managers and marketing directors as well as system admins. Several rounds of live usability tests with demanding clients, and real-time prototyping of alternate design approaches to address key issues, helped us refine the system and dramatically improve its usability and intuitiveness.
Interactive demos show the impressive capabilities of FAST's search platform.
Since then, we've worked with FAST on dozens of projects, including interfaces to manage and administer the search management platform; stand-alone applications to deliver highly-specialized search-empowered features like contextually-relevant advertisement delivery and real-time data monitoring and visualization dashboards; custom interface solutions developed for their clients; and fully-functioning vision proof-of-concept systems that demonstrate the capabilities their technologies can deliver.
Our relationship with FAST has evolved into an enormously rewarding partnership. FAST is committed to finding truly innovative solutions that harness their technologies in ways that solve problems and empower both business users and consumers to find exactly what they're looking for to accomplish their goals, quickly and accurately. This is both an inspiration and a treat for us, and a continual challenge to improve our own approach to problem solving and integration of interface best practices across an ever broader range of user applications.